Help centre

For studios

Creating a good AR frame

Upload the exact photo you print (same crop). If you crop differently for printing, upload the cropped version.
Pick the print size you actually print – the video is clipped to that shape.
Aim for a recognition quality score of 60+. Detailed, contrasty photos work best; very plain skies or dark photos are harder.
Matte or lustre paper is recognised more reliably than high-gloss under strong light.

Choosing the video start point

Drag the timeline until the video frame matches the photo, use ±0.1 s for precision, then "Set as start point" and save. The scanner starts there and loops back to it.

Video formats

Upload MP4 (H.264 video, AAC audio) – the format phones and editing apps export by default. Very long GOP / screen-recording exports can stutter when jumping to a start point; re-export from your editor if that happens.

Scanner links and QR codes

Each published frame has its own link (/f/…) and QR code that always opens that frame. All studios share one scanner: fxarframe.in/scan (also the common QR sticker). It recognises published frames from every studio; older studio scanner links now open it too.

For people scanning

The camera does not open

Allow camera access when the browser asks. If you denied it: Android Chrome → tap the lock icon in the address bar → Permissions → Camera → Allow. iPhone → Settings → Safari → Camera → Allow (or Settings → the app). Then tap Try again.

The photo is not recognised

Hold the phone 20–60 cm from the print so the whole photo is visible.
Avoid glare and very dim light.
Make sure you are using the right scanner link for that print.

There is no sound

Phones block sound until you interact. Tap "Enable Sound" once; sound then works for the rest of the session. Also check the phone is not on silent (iPhone side switch).

Installing the scanner as an app

Android Chrome: tap "Install App" (or ⋮ → Install app). iPhone Safari: Share → Add to Home Screen.